At solobet, the personal information you share with us is treated with the same care we apply to your gaming experience — kept secure, used responsibly, and never sold to third parties. This Privacy Policy explains exactly what we collect, why, and how we protect it.
All personal and financial data stored by solobet is encrypted using industry-standard AES-256 encryption. Data in transit between your device and solobet is protected by TLS 1.3 — the same standard used by major Philippine banks.
solobet does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data exists on solobet's systems to serve you — full stop. We do not operate data broking activities.
solobet's data handling practices are designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173), the primary law governing personal information processing in the Republic of the Philippines, enforced by the National Privacy Commission (NPC).
Under the Philippine DPA 2012, you have the right to access, correct, erase, and object to the processing of your personal data. You can exercise these rights at any time by contacting solobet's data privacy team via the contact details in this Policy.
solobet collects only the personal information that is necessary to provide, maintain, and improve the Platform, satisfy regulatory requirements, and ensure the security of your account and funds. We do not collect information beyond what is reasonably required for these purposes.
In the unlikely event of a personal data breach affecting your information, solobet will notify you and the NPC within the timeframes required by the DPA 2012, consistent with our commitment to transparency and your right to be informed.
This Privacy Policy ("Policy") describes how solobet ("solobet," "we," "us," "our") collects, uses, stores, shares, and protects personal information obtained from individuals ("you," "Player," "Data Subject") who access, register on, or use the solobet online gaming platform at solobet.co (the "Platform").
solobet is committed to handling personal information responsibly and in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all related issuances of the National Privacy Commission (NPC) of the Philippines.
By accessing the solobet Platform, registering an account, or submitting personal information through any channel, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
This Policy should be read alongside solobet's Terms & Conditions, which together constitute the full agreement governing your use of the solobet Platform.
solobet is the personal information controller responsible for your data processed in connection with the Platform. solobet is a Philippines-focused online gaming operator whose platform is designed for Filipino players and operates in alignment with PAGCOR's regulatory framework for Philippine online gaming.
As the personal information controller, solobet determines the purposes and means by which your personal information is processed. Where third-party service providers process data on solobet's behalf, they do so as personal information processors under contractual obligations consistent with the DPA 2012.
solobet collects personal information that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect are set out in the table below.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (UMID, Passport, Driver's License, SSS/GSIS ID), selfie photograph | During registration and KYC verification |
| Contact Data | Philippine mobile number (+63 format), email address (if provided), residential address | During registration; updated as needed |
| Financial Data | GCash account reference, Maya wallet reference, bank account details (BPI, BDO, UnionBank, Metrobank), transaction history, deposit and withdrawal amounts in PHP | During deposit, withdrawal, and KYC processes |
| Account & Gaming Data | solobet username, password hash, gaming history, wager amounts, game preferences, bonus activity, VIP tier, responsible gaming settings | Throughout account lifetime |
| Technical & Device Data | IP address, device type and model, operating system, browser type and version, session duration, login timestamps, geolocation (country/city level) | Automatically during Platform use |
| Communications Data | Records of live chat conversations, support ticket content, emails and SMS received from you, responses to surveys or feedback requests | When you contact solobet support |
| AML Compliance Data | Source of funds documentation, politically exposed person (PEP) screening results, sanctions list checks, transaction monitoring flags | During KYC and ongoing compliance monitoring |
Under the DPA 2012, certain categories of personal information are classified as sensitive personal information and are subject to heightened protection. solobet collects government-issued ID information as part of the KYC process, which may be classified as sensitive personal information under Philippine law. This data is collected solely for the purposes of age verification, identity verification, and regulatory compliance, and is handled with appropriate technical and organizational safeguards.
solobet may receive personal information about you from third-party sources, including payment processors (such as GCash and Maya), identity verification service providers, fraud prevention databases, anti-money laundering (AML) screening services, and PAGCOR-related regulatory reporting systems. Such third-party data is used only to the extent necessary to verify your identity, protect the integrity of the Platform, and comply with applicable regulatory obligations.
solobet processes your personal data for the following purposes:
To create and maintain your solobet Account; authenticate your identity at login; process deposits and withdrawals in Philippine Peso via GCash, Maya, BPI, BDO, and other supported methods; provide access to the game lobby (live casino, slots, bingo, Nine, Go Rush); and deliver customer support services in English and Filipino.
To comply with solobet's obligations under the Anti-Money Laundering Act of 2001 (as amended by RA 10365 and RA 11521), PAGCOR's Know Your Customer requirements, and other applicable Philippine regulations. This includes verifying your identity and age, monitoring transactions for suspicious activity, conducting politically exposed person (PEP) and sanctions screening, and reporting as required to relevant Philippine authorities.
To detect, prevent, and investigate fraud, cheating, unauthorized account access, bonus abuse, multi-accounting, money laundering, and any other activities that threaten the security or integrity of the solobet Platform or its players.
To administer solobet's responsible gaming program, including enforcing deposit limits, session time alerts, cooling-off periods, and self-exclusion. solobet may also use gaming behaviour data to identify players who may be exhibiting problem gambling indicators and to proactively engage with them in accordance with our responsible gaming obligations.
To analyse Platform usage patterns, game performance, payment method preferences, and player behaviour in aggregate and anonymized form to improve the solobet experience, optimize game offerings, and enhance technical infrastructure.
Where you have provided explicit consent, solobet may use your contact details to send you information about promotions, bonuses, new games, and platform updates via SMS to your registered Philippine mobile number. You may withdraw consent for marketing communications at any time by contacting solobet support or updating your Account communication preferences.
Marketing Opt-Out: You can opt out of solobet marketing communications at any time without affecting your ability to use the Platform. Contact our support team via live chat or reply STOP to any marketing SMS to unsubscribe immediately.
solobet processes your personal data on the following legal bases under the Data Privacy Act of 2012:
solobet does not sell, rent, or trade your personal data. solobet may share your personal data with third parties only in the following limited circumstances:
solobet engages trusted third-party service providers who process personal data on solobet's behalf to deliver Platform services. These include:
All service providers are bound by data processing agreements that require them to handle solobet player data in accordance with the DPA 2012 and this Policy, and only for the specific purposes for which they were engaged.
solobet will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies or law enforcement bodies where required by law, court order, or regulatory direction. solobet may not be able to notify you when such disclosures are required by law.
In the event that solobet undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result.
solobet confirms: Your personal data is never shared with unaffiliated third parties for their own marketing or commercial purposes. All data sharing is strictly limited to the purposes described in this section.
solobet uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain login sessions, and collect analytics data. Cookies are small text files stored on your device by your browser when you visit the solobet website.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the solobet Platform, including your ability to remain logged in. Essential and security cookies cannot be disabled without impacting your ability to use the Platform.
solobet does not use third-party advertising cookies or behavioural tracking cookies that profile you for advertising purposes on other websites.
solobet retains personal data for as long as is necessary for the purposes described in this Policy, subject to applicable legal requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML legal obligation, regulatory compliance |
| Financial Transaction Records | 5 years from transaction date | AMLA reporting requirements |
| KYC Documents | 5 years after account closure | PAGCOR and AMLC requirements |
| Gaming & Wagering History | Duration of account + 3 years | Contractual, responsible gaming |
| Customer Support Records | 3 years from interaction date | Legitimate interest, dispute resolution |
| Technical & Device Logs | 12 months from collection | Security and fraud prevention |
| Marketing Consent Records | Until consent withdrawn + 2 years | Proof of consent under DPA 2012 |
Upon expiry of the applicable retention period, solobet will securely delete or anonymize personal data in accordance with its internal data lifecycle management procedures, unless further retention is required by a specific legal obligation.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information processed by solobet. These rights may be exercised by contacting solobet's Data Protection Officer using the contact details in Section 14.
The right to be informed about how solobet collects and processes your personal data — fulfilled by this Privacy Policy.
The right to request a copy of the personal data solobet holds about you, along with information about how it is being processed.
The right to request correction of inaccurate or incomplete personal information held by solobet about you.
The right to request deletion of your personal data, subject to solobet's overriding legal obligations to retain certain data under the AMLA and PAGCOR requirements.
The right to object to the processing of your personal data for direct marketing purposes, or where processing is based on solobet's legitimate interest.
The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, to the extent technically feasible.
Where processing is based on your consent (e.g., marketing), the right to withdraw consent at any time without penalty, effective from the date of withdrawal.
The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe solobet has processed your data unlawfully.
To exercise any of the above rights, please submit a written request to solobet's Data Protection Officer at the contact address in Section 14. solobet will respond to all verifiable data subject requests within 15 business days of receipt, consistent with NPC guidelines.
solobet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
While solobet takes all reasonable precautions to protect your data, no system is completely immune to security risks. You are responsible for maintaining the confidentiality of your solobet Account credentials and for notifying solobet immediately if you suspect unauthorized access to your Account.
Report a Security Concern: If you discover a security vulnerability affecting solobet or believe your Account has been compromised, please contact our security team immediately via live chat or at [email protected]. Do not disclose security vulnerabilities publicly before contacting us.
The solobet Platform is strictly for adults aged 21 years and above, in compliance with PAGCOR's minimum age requirements for Philippine online gaming. solobet does not knowingly collect personal information from individuals under the age of 21.
If solobet discovers that personal data has been collected from a person under 21 years of age, it will immediately close the associated Account, return any deposited real-money funds to the payment source, and delete the personal data in accordance with this Policy and applicable legal requirements.
If you believe that a minor may have registered a solobet Account, please contact solobet support immediately via live chat so we can investigate and take appropriate action.
Some of solobet's service providers — including game software studios, cloud infrastructure providers, and identity verification service providers — may be located outside of the Republic of the Philippines. Where personal data is transferred to countries outside the Philippines, solobet ensures that adequate safeguards are in place consistent with Section 21 of the DPA 2012, which may include:
By using the solobet Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines where solobet's service providers operate, subject to the safeguards described above.
solobet may update or revise this Privacy Policy from time to time to reflect changes in our data practices, new services, regulatory requirements, or legal obligations. Updated versions will be published on this page with a revised Effective Date at the top of the Policy.
Where a change to this Policy materially affects how solobet handles your personal data, we will notify registered players via the mobile number registered with solobet or via an in-platform notification, at least 7 days before the change takes effect where practicable.
Your continued use of the solobet Platform after the Effective Date of any updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically to stay informed about how solobet protects your information.
solobet has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the DPA 2012 and this Privacy Policy. If you have questions about this Policy, wish to exercise your data subject rights, or have a concern about how your personal information has been handled by solobet, please contact the DPO using the details below.
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with solobet's handling of your data privacy concern. The NPC can be reached through official Philippine government channels.
This Privacy Policy was last updated on 1 January 2026. The English language version of this Policy shall prevail in the event of any inconsistency with any translation.
Questions about this Privacy Policy or how solobet handles your data? Our support team is available 24/7 in English and Filipino. Or go ahead and sign in to your solobet account — safe, secure, and encrypted every step of the way.
Must be 21 years or older. solobet is committed to responsible gaming and data privacy for all Filipino players.
21+ solobet is strictly for players aged 21 years and above, as required by PAGCOR regulations. | Your data is protected under PH DPA 2012. | Responsible Gaming