At solobet, we genuinely believe gaming should be fun — not stressful, not compulsive, and never a financial burden. This page is our commitment to every Filipino player on the platform: you will always find the tools, information, and support you need to keep gaming a positive part of your life.
Responsible gaming is the practice of approaching online gaming — whether you're playing bingo, spinning the slots, sitting at a live baccarat table, or trying your luck in Nine or Go Rush — as a form of entertainment, the same way you'd enjoy a movie or a night out with barkada. You set a budget, you enjoy the experience, and when the budget runs out, you stop. That's it.
The problem starts when gaming stops being entertainment and starts feeling like an obligation — when you're chasing yesterday's losses at 3am, when you're borrowing money to fund your next session, or when the thought of not playing feels unbearable. These are warning signs, and solobet takes them seriously.
Gaming should never be used as a way to solve financial problems, escape from stress, or make up for personal setbacks. The odds in every casino game — baccarat, roulette, slots, whatever it is — always favor the house over time. That's not solobet being unfair; it's how gaming works everywhere, online or land-based. Going in with that understanding is the first step to playing responsibly.
solobet's approach: We build responsible gaming tools directly into the platform — not as a legal afterthought, but because we genuinely want Filipino players to enjoy solobet for the long term, not burn out in a single bad session.
Every registered solobet player has access to these tools from within their Account settings — no need to contact support to activate most of them. They're built in because we believe player protection should never be hard to find.
Set a maximum amount you can deposit into your solobet account per day, week, or month — in PHP. Once set, your limit cannot be increased for at least 7 days (increases take effect after a mandatory cooling period). Reductions apply immediately. This is the single most effective tool for controlling your gaming budget.
Set a cap on how much you can lose on solobet in a given period. Once your loss limit is reached, solobet automatically restricts further play for the remainder of that period. Like deposit limits, decreases apply immediately and increases require a cooling-off wait period to ensure decisions are made thoughtfully.
Set the maximum number of minutes or hours you want to spend in a single solobet session. When your limit approaches, solobet sends an on-screen alert reminding you that your session time is almost up. You can also set recurring reminders at any custom interval — helpful for games like live casino that move fast.
Need a short break without fully closing your account? A cooling-off period temporarily suspends your ability to deposit or play on solobet for a set duration: 24 hours, 3 days, 7 days, or 30 days. Your account remains accessible to review your history and settings, but gaming and deposits are locked until the period expires.
If you need a longer break or want to stop playing on solobet entirely, self-exclusion locks your account for a minimum period you choose — 6 months, 1 year, 2 years, or permanently. During self-exclusion, the account cannot be accessed, deposits cannot be made, and games cannot be played. Exclusions cannot be lifted early. This is our strongest player protection tool.
Our customer support team — available in English and Filipino around the clock — is trained to help players who are concerned about their gaming habits. There's no judgment, no pressure. If you reach out about a responsible gaming concern, we will treat it with full confidentiality and direct you to the tools and resources that best fit your situation.
Activating any of solobet's responsible gaming tools takes less than two minutes. You don't need to call anyone or submit a form — most tools are self-serve directly from your account settings after you complete solobet Login. Here's how it works.
Self-Exclusion Exception: Self-exclusion requests require confirmation from our support team to ensure the request is intentional. Contact solobet via live chat and our team will process your request within 24 hours — typically much faster.
Self-exclusion is solobet's strongest player protection measure. If you feel your gambling is getting out of hand, self-exclusion is the right step.
Self-exclusion on solobet is available for the following periods:
All exclusion periods are non-negotiable once set — they cannot be shortened or cancelled before expiry, regardless of circumstances.
During your self-exclusion period on solobet:
Important: During a self-exclusion period, solobet will not accept any request to lift or shorten the exclusion, regardless of circumstances. This is an intentional design — it protects you during a vulnerable period when short-term impulses might override the decision you made with a clear head. If you are in self-exclusion and urgently need access to your existing balance, please contact support after the exclusion period expires.
Honest self-awareness is the most powerful responsible gaming tool of all. These are recognised warning signs that gambling may be becoming a problem — not just for yourself, but also indicators that someone you know might need help.
Chasing Losses — continuing to play after losing in order to try to win the money back, rather than accepting the loss and stopping
Hiding Your Gambling — lying to family members or being secretive about how much time or money you spend on gaming
Borrowing to Play — using borrowed money, credit, or funds meant for bills, rent, food, or other necessities to fund gaming sessions
Needing to Bet More — finding that you need to wager larger amounts to get the same level of excitement or satisfaction from playing
Neglecting Responsibilities — missing work, school, family obligations, or social events because of gaming sessions or gaming-related stress
Gaming to Escape Problems — using gambling as a way to cope with stress, anxiety, depression, relationship problems, or financial difficulties
Restlessness When Not Playing — feeling irritable, anxious, or unable to relax when you haven't been able to play or when you try to stop
Repeated Unsuccessful Attempts to Stop — having tried to cut back or stop gambling multiple times but finding yourself unable to follow through
Preoccupation with Gambling — spending significant mental energy thinking about past sessions, planning future sessions, or figuring out ways to get more money to gamble
Ask yourself these questions honestly. If you answer "yes" to two or more, consider activating solobet's responsible gaming tools or speaking to our support team.
Have you ever spent more on gambling than you originally planned to in a single session?
Have you ever felt the need to hide the amount of time or money you spend gaming from someone close to you?
Have you ever borrowed money specifically to fund a gaming session on solobet or elsewhere?
After a losing session, do you feel a strong urge to play again immediately to try to recover what you lost?
Has your gambling ever caused arguments, stress, or financial problems within your household?
Have you ever tried to stop or reduce your gambling and found it harder than you expected?
If you answered yes to any of these questions, you're not alone — and help is available. Use solobet's built-in tools, take a cooling-off period, or contact our 24/7 support team. Reaching out early makes everything easier.
PAGCOR (Philippine Amusement and Gaming Corporation) is the government agency responsible for regulating gaming in the Philippines. solobet's responsible gaming program is designed to be consistent with the standards and principles PAGCOR applies across Philippine gaming operations — both land-based and online.
PAGCOR has established responsible gaming guidelines that cover player protection measures, age verification requirements, self-exclusion programs, and operator obligations to identify and assist problem gamblers. solobet takes these guidelines seriously and incorporates them into the design of our platform and support processes.
Filipino players who need support beyond what solobet provides can seek assistance through PAGCOR's own responsible gaming resources and programs. PAGCOR's responsible gaming initiatives are accessible through official Philippine government channels.
PAGCOR requires a minimum age of 21 years for participation in real-money gaming in the Philippines. solobet enforces this strictly through KYC verification and does not process withdrawals until age is confirmed.
PAGCOR's framework includes provisions for self-exclusion programs at licensed gaming venues. solobet's self-exclusion tool meets and, in some respects, exceeds the standards applied to PAGCOR-regulated land-based venues in the Philippines.
The solobet platform is strictly for adults. Not just because PAGCOR requires it — but because we genuinely believe that young people should never be exposed to real-money gambling before they are legally old enough to make informed decisions about it. Here's what solobet does to prevent underage access.
Set your limits before your first bet. Use the tools. Take breaks. And if you ever feel like gaming isn't fun anymore, reach out — our team is here in English and Filipino, 24/7, with zero judgment. solobet is built for the long game.
Must be 21 years or older. Gambling is for entertainment only. solobet supports PAGCOR's responsible gaming standards for all Filipino players.
21+ solobet is strictly for players aged 21 years and above, as required by PAGCOR regulations. | Gaming is entertainment — play within your means. | Terms & Conditions